Using Check Point Email Security
What Check Point Email Security Does
Check Point is a cloud-based email security solution that provides advanced filtering to help keep your inbox safe and secure.
The service is managed by NTS, so no preparation or software installation is required from mailbox users. Check Point evaluates incoming messages and either delivers them normally, moves lower-risk spam to junk, or quarantines messages that appear malicious.
Notifications You Will Receive
Check Point provides two types of notifications about filtered email:
You can also review your quarantine at any time by signing in at http://euw2.email-security-portal.checkpoint.com/.
How to Review a Quarantined Message
Do not request the release of a message solely because it appears urgent or uses a familiar display name. Confirm unexpected invoices, password requests, payment changes, and file-sharing notices with the sender through a known contact method.
How to Access a Shared Mailbox or Distribution Group
You must be able to receive messages sent to the shared address. If you cannot retrieve the code, contact your mailbox administrator or NTS for assistance.
What to Do When a Legitimate Email Is Filtered
No email filter is completely free of false positives. A legitimate message may occasionally be identified as spam or quarantined.
For a message in your junk folder, review it carefully and mark it as safe when appropriate. For a higher-risk message in quarantine, submit a request to release it so NTS can manually review the message before delivery.
If you are unsure whether a message is safe, leave it quarantined and contact NTS. Do not open unexpected attachments, follow unfamiliar links, or enter credentials in response to a filtered message.